Shipping policy

All seafood orders are processed and shipped within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every frozen seafood product undergoes strict fresh quality inspection before cold-chain packaging to guarantee product condition prior to dispatch.

We provide worldwide international cold-chain shipping for all frozen seafood. Standard international delivery normally takes 7–14 business days, depending on destination country, local logistics speed and customs clearance progress. Expedited cold shipping service can be selected at checkout for shorter transit time.

All shipping charges are automatically calculated at checkout based on total order weight, insulated package dimensions and shipping destination. There are no hidden charges or additional surcharges. You are able to check the exact shipping cost before completing payment.

International seafood shipments may incur import taxes, customs duties or VAT imposed by local customs authorities. All such charges are the sole responsibility of the recipient. We will not cover or compensate any customs-related fees. Please verify your local seafood import regulations before placing an order.

All seafood items are perishable frozen goods. We use professional insulated coolers, ice packs and leak-proof packaging to maintain low temperature throughout transit and preserve seafood freshness. Shipping insurance is available as an optional add-on at checkout for large & high-value orders.

Please inspect your parcel immediately upon arrival. If you notice damaged packaging, leaking packages, thawed goods or spoiled seafood, take clear photos/videos and refuse acceptance of the parcel, then contact our support team right away.

If you discover product defects or deteriorated seafood after signing for delivery, please submit a support ticket with complete evidence within 48 hours after delivery. We will review your case and offer appropriate solutions such as partial refunds, compensation or further aftersales support.

Delivery delays can happen occasionally due to customs examinations, extreme weather, logistics backlog or other unforeseen international transport events. We take no responsibility for indirect losses resulting from uncontrollable transit delays, but we will actively track shipments and update order information for customers.

If you have enquiries regarding order processing, cold-chain shipping options, delivery status or customs matters, please reach out to our customer support team. We offer prompt, professional shipping support for all seafood orders.

We keep upgrading our insulated packaging and cold-chain logistics, committed to delivering fresh, high-quality frozen seafood safely to every customer across the globe.